In accordance with OUG 34/2014 on consumer protection in the conclusion and execution of distance contracts, the Buyer has the right to unilaterally terminate the contract, with only the payment of return postage fees, within 14 working days from receiving the product, without penalties and without providing any reason.
If the Buyer chooses to cancel the purchase as per the above clause, it is mandatory to return the product exactly as it was delivered, meaning:
In its original packaging, unused
Accompanied by all documentation received upon delivery
In perfect working condition
If these conditions are not met, the Buyer is not entitled to request a refund. The return of the product must be made to the headquarters of SC ARTEGO SA, at the exclusive expense of the Buyer. The refund will not be processed before receiving the product and SC ARTEGO SA’s confirmation that it meets the conditions (original packaging, unused, with all documentation, and in perfect working condition).
According to the ordinance, returns are not accepted for products that:
Are likely to deteriorate or expire quickly.
For orders paid by card, the refunded amount will be returned to the same card used for the transaction, within a maximum of 14 days from the return acceptance.